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VARVAR BREW
RETURN POLICY

1. General Provisions

1.1. BeerCraft LLC (EDRPOU code 39437831), operating under the Varvar Brew trademark and administering the website and online store at varvarbrew.com (hereinafter referred to as the “Store”, “BEERCRAFT LLC”, the “Company”, “we”, “us”), processes returns and exchanges in accordance with the applicable laws of Ukraine, including:

• the Law of Ukraine “On Consumer Protection” dated 12 May 1991 No. 1023-XII;
• Resolution of the Cabinet of Ministers of Ukraine dated 19 March 1994 No. 172 “On Approval of the List of Goods of Proper Quality Not Subject to Return or Exchange.”

The Store’s product range is divided into two categories:

• Beer and alcoholic beverages – food products;
• Merchandise, glassware, and accessories – non-food products.

Different return rules apply to each category. Please review the relevant section below.

2. Returns of Beer and Alcoholic Beverages

2.1. Products of Proper Quality

Under Resolution No. 172 of the Cabinet of Ministers of Ukraine dated 19 March 1994, beer and alcoholic beverages are classified as food products and are not eligible for return or exchange if they are of proper quality and match all declared characteristics.

Please inspect your order carefully upon receipt, including the ordered items, the number of bottles or cans, the condition of the packaging, and the expiry date.

2.2. Defective Products or Products with Manufacturing Faults

You are entitled to request a refund or replacement in the following cases:

• visible damage to the packaging or container, including a broken bottle, dented can, or damaged crown cap;
• loss of packaging integrity, including leakage or an opened bottle or can;
• the delivered product does not match the order, including incorrect beer variety or quantity;
• obvious signs of spoilage, including unusual odor, abnormal cloudiness, or sediment;
• expired shelf life or a discrepancy in the stated expiry date.

2.3. Important Information for Orders Delivered by Nova Poshta

2.3.1. Collection at a Nova Poshta Branch

Please inspect the package before confirming receipt. If you notice any damage, request that a damage report be prepared on site together with a Nova Poshta representative. Please also record the damage by photo or video.

2.3.2. Collection via Nova Poshta Parcel Locker

If you receive your order via parcel locker and discover damage or a discrepancy, we recommend that you immediately document the condition of the packaging and contents by photo or video and promptly contact Nova Poshta customer support to register a claim.

Claims review and compensation for damaged goods are handled by Nova Poshta in accordance with its own rules and based on the declared value of the shipment. We ensure that the declared value of the goods is properly stated when the order is dispatched.

Documenting the condition of the goods at the time of receipt is recommended for faster claim handling. However, failure to do so does not deprive the Buyer of the rights granted under Ukrainian law, including in cases involving hidden defects.

For the purposes of this Policy, hidden defects are defects that could not reasonably be identified during a visual inspection upon receipt.

2.3.3. Why Recording the Condition of the Goods Matters

If no photos, videos, or carrier report were made at the time of receipt, any claim regarding damage, non-conformity, or defects will still be reviewed based on the available evidence, including:

• photos or videos provided by the Buyer after receipt;
• the Seller’s inspection of the goods;
• the nature and characteristics of the product;
• any other evidence confirming a manufacturing defect or non-conformity with the order.

The absence of such documentation at the time of receipt shall not in itself be grounds for rejecting the Buyer’s claim if the manufacturing defect or product mismatch can otherwise be established.

3. Returns and Exchanges of Merchandise, Glassware, and Accessories

3.1. Products of Proper Quality

You may return or exchange a non-food item, including T-shirts, caps, glasses, bottle openers, and similar goods, within 14 (fourteen) calendar days from the date of receipt of the order, excluding the day of receipt, provided that:

• the item has not been used and remains in resaleable condition;
• all labels, tags, seals, and protective films, if any, are intact;
• proof of purchase is provided, including a receipt or electronic copy;
• the item is not included in the statutory list of non-returnable goods, such as jewelry or underwear.

If an identical replacement item is unavailable, the Store may either issue a full refund or offer an alternative product of your choice.

3.2. Defective Products or Products with Manufacturing Faults

If you receive a defective non-food item, we will replace it or issue a refund within the applicable warranty period.

Returnable defects include faults caused by the manufacturer, including:

• incorrect printing on a T-shirt;
• a crack in a glass without signs of mechanical impact;
• a mismatch in the color or size compared to the product description on the website.

4. Items Not Eligible for Return

4.1.

The Store may refuse a return or exchange if:

• the beer or alcoholic beverages are of proper quality, in accordance with applicable law;
• the non-food item shows signs of use or has damaged or missing labels, tags, or packaging;
• more than 14 days have passed since receipt of a non-food item of proper quality;
• the damage was caused by the Buyer during transportation, storage, or use;
• the Buyer failed to provide proof of purchase or otherwise confirm the purchase;
• the item was made to order or personalized specifically for the Buyer.

5. Return Procedure

5.1.

To request a return or exchange, please follow these steps:

Contact us
Please reach out as soon as possible after discovering the issue, and in any event no later than 14 calendar days from the date of receipt of the goods.
Email: sales@varvarbrew.com
Phone: +38 067 629 51 11, +38 098 139 33 99

Describe the issue
Please include your order number, the name and quantity of the affected product, and a description of the defect or reason for return.

Provide photos
Please attach clear photos of the product and packaging from all sides, including any visible damage or defect. This step is mandatory for claims involving defective goods.

Wait for our response
Our manager will review your request and contact you within 1–2 business days to agree on the next steps, which may include replacement, refund, or shipment of a new product.

Arrange return shipment if required
If the physical return of the product is necessary, we will agree on the return method and arrange shipment. Return shipping costs are borne by the Store if the reason for return is our error or a product defect.

In disputed cases, the Store reserves the right to inspect the returned product before making a final decision.

6. Refunds

6.1.

Refunds are issued only to the same payment card or account used for the original purchase.

Refund timing is as follows:

• within 7 business days after the return is approved by the Store;
• the actual crediting time may depend on the Buyer’s bank and may take up to 5 additional banking days;
• if the Store shipped the wrong item or delivered a defective product, shipping costs in both directions are fully covered by the Store;
• if the return is made at the Buyer’s initiative, for example due to an incorrect merch size, the cost of return shipping is borne by the Buyer.

7. Contact Information

7.1.

For all return and exchange requests, please contact us at:

Email: sales@varvarbrew.com
Phone: +38 067 629 51 11, +38 098 139 33 99
Self-pickup and in-person inspection:
32A Ivana Fedorova Street, Kyiv
or 1E Starosilska Street, Kyiv (Lysopilka bar)

Customer support hours: Monday to Friday, 9:00 AM to 6:00 PM

We brew with love and respect your choice. Thank you for supporting Ukrainian craft beer.

© 2026 Varvar Brew. All rights reserved.